We help clients strengthen their technology function to become high-performing organizations and drive business value. By building a robust and future-forward technology strategy that spans across all functions of the business with buy-in of the functional leaders, not just technology leaders, the technology strategy becomes a trusted integrated source that drives value across the entire business enterprise.

Working with clients across diverse industries and functions, we:

• Reimagine the future IT operating model required to deliver at market speed
• Rethink the nature of “how” technology work is performed, “who” should do it, “where” it should be done, and “what” investments will make the most meaningful impact
• Architect and implement next-generation enterprise systems

We help strengthen our clients’ finance functions, in turn, driving growth and adding value. Through business-led and technology-enabled transformations, our professionals develop a new operating model and structure a future-state finance organization that drives efficiencies and increases performance.

Working with the finance function of our clients, we:

• Assess and identify areas of finance process, technology, and organization improvement
• Assist in developing new strategies and programs to expand finance capabilities
• Help shape future finance function priorities

We help clients reimagine their talent strategies at all stages of the employee lifecycle and implement critical programs that create a more agile and modern HR function to support an organization’s overall business strategy and talent agenda. We provide services to help our clients:

• Build a thorough talent strategy to attract, develop, and retain talent for better organizational performance
• Transform their business through process, technology, data-driven strategies, and operating model innovation
• Leverage digital tools and approaches to improve organizational performance and efficiency while keeping the employee experience in mind
• Design, develop, and deliver customer and catalog training across technology implementations and other transformations

We help our clients organize and accomplish their work in more efficient, more effective, and less costly ways, across business functions to streamline activities across the Source-to-Pay continuum.

Working with our clients, we:

• Conduct user-centric assessments of the intersection of people, process, and technology to create optimization roadmaps
• Leverage the KPMG Powered methodology to reduce risk and accelerate system design and implementation projects
• Identify client improvement areas through a combination of client interviews, site walk-throughs, leading practice comparisons, and deep data analyses
• Develop future state target operating models, business cases for change, and implementation roadmaps
• Implement technology-enabled transformation programs to drive growth, improve operational efficiency, and reduce costs
• Define and execute strategic sourcing strategies to drive bottom line savings
• Design outsourcing strategies that result in optimal global delivery models

We support our commercial industry clients (Customer and Retail, Technology Media & Telecommunication, Industrial Manufacturing, Life Sciences, and Energy and Natural Resources) by helping to create richer, longer-lasting customer relationships that generate growth and increase shareholder value, all while being mindful of the ever-changing demands of the modern customer. Our team assists clients in various ways, including:

• Improving the customer journey by helping to build and implement customer programs that truly engage and lead to desired business results
• Transforming the marketing function to meet customers’ needs via streamlined processes, technologies, and predictive marketing tactics to enable interactions
• Helping companies fulfill their market promises with clean role definition and more capacity for their sales organization to go wider and deeper with prospects/customers
• Changing the customer service experience by designing new and enhancing existing customer service experiences through an insight-led and data-driven approach
• Support our clients in enabling a better customer experience through Customer Relationship Management (CRM) technology, leveraging a strong alliance with Salesforce to bring low-code and configurable solutions to streamline the front and middle office

State and Local Solutions

Our State and Local Solutions team helps government agencies transform their operations and address challenges throughout multiple domains, including health and human services, transportation and infrastructure, technology and information technology (IT) transformation, and fiscal responsibility. We provide services to help our clients:

• Modernize service delivery models
• Improve process efficiencies for government clients
• Manage complex and critical IT modernization efforts
• Manage behavioral and cultural changes experienced through transformation

Healthcare Solutions

Our Healthcare Solutions team works with payer, provider, and government organizations across the care continuum to transform clinical, operational, and technology processes to assist organizations in improving health outcomes, employee and customer experiences, and overall performance. We provide services to help our clients:

• Enhance clinical processes to improve patient outcomes
• Improve patient access, streamlining and enhancing the consumer experience
• Leverage telehealth and other digital technologies to improve the care experience
• Transform clinical, administrative, and technology capabilities

We are a leading Risk, Regulatory and Compliance advisory-centric business focused on providing differentiated service offerings and outstanding operational discipline. Our clients span global financial institutions including banking and capital markets firms, payment providers, insurance companies, asset managers, and fintechs. Our clients trust our professionals to identify ways to advance their risk, regulatory, and compliance agendas. Our multidisciplinary team helps clients improve their efforts to navigate strategic transformation journeys that enhance capabilities and decision-making by applying experienced resources, technology, and our broader firm’s capabilities.

Our primary focus is providing strategic solutions to help enhance responses, remediation efforts, and/or adherence to requirements across financial and non-financial risk and compliance initiatives. We leverage innovation to bring insights that help our clients realize their risk and compliance goals, drive effectiveness, agility, and sustainability across their business.

With our unified approach considering business priorities and compliance needs, we help organizations across a wide array of industries to manage and protect corporate data assets from an evolving spectrum of cyber-related threats. We help clients not only understand, prioritize, and manage cyber security risk, but also leverage risk to drive innovation and growth. Our portfolio of services allows clients to develop and implement a holistic cyber strategy that will enable them to innovate, transform, and differentiate while protecting critical assets. Key services provided by Cyber Security include:

• Strategy & Governance
• Transformation
• Defense
• Response
• Cloud Security

We enable organizations to achieve business-wide digital transformation leveraging emerging technologies, automation, and analytics to transform operating models and drive innovation. We create leading-edge technology, products, and data & analytics solutions to help clients leverage predictive analytics, big data, mobile applications, and the cloud to solve their most pressing problems. Key services provided by Lighthouse include:

• Analytics & AI
• Digital Solutions & Architecture
• Cloud & Software Engineering
• Data Management & Engineering
• Quality Engineering

Working closely across Consulting and using our Powered Enterprise approach, Enterprise Solutions is squarely focused on helping clients move their enterprise resource planning (ERP) systems to the cloud. We provide strategy, implementation, and ongoing management of various ERP modules such as Finance, HR, Supply Chain, and Enterprise Performance Management across three major cloud platforms:

• Oracle
• SAP
• Workday

We drive digital acceleration for our clients by leveraging our alliance partner platforms in alignment with our industry channels and capabilities. Our teams build world-class business applications tailored to our client's specific needs through our broad functional, industry, and technology expertise. Key services provided by Platforms include:

• Microsoft
• ServiceNow
• Low Code